Terms and Conditions

Terms and Conditions

Payment Options:
Payment may be made as follows:
Secure on-line payment method for major debit/credit cards.
Telephone – Card payments can be made by 'phone on 01634 855118 (Mon-Fri 10am – 5.00pm)
Direct bank transfer - please email for our account details.

Delivery Information:
Luxury Lighting & Electrical Supplies aim to dispatch all paid orders within 7-10 working days, unless otherwise stated. This gives us enough time to order goods in from the manufacturers and dispatch them to our customers. We will email you when your goods have been dispatched. Full details of our delivery charges are listed on a separate page titled 'DELIVERY COSTS'. Any questions can be emailed to sales@luxurylighting.co.uk or telephone us on 01634 855118 for more help.

Please note delivery times may be slightly longer than usual at present due to the current pandemic.

Customer advice: Luxury Lighting recommend no trades-person or electrician be booked to undertake any works until your order is received, inspected and found to be suitable for the use intended. We will not be held responsible for any subsequent cancellations of such bookings, nor reimburse any costs involved. Luxury Lighting will not accept responsibility for failure of delivery by couriers used as we have no control over this.

All orders from UK and European Union are subject to V.A.T at the current UK rate. All prices shown include V.A.T. The VAT amount is shown separately at the checkout stage.

Returns Policy:

Faulty or damaged goods - Notification of any goods received faulty or damaged must be made in writing by email or telephone and received by us within 3 working days of receipt of goods. Luxury Lighting & Electrical will arrange collection of these goods and subsequent dispatch of replacement items or a full refund if required once the returned goods have been inspected. Luxury Lighting will not be held liable or responsible for, nor will reimburse, any electricians charges or other costs incurred.

Incorrectly ordered goods - Items ordered in error or items that are unsuitable can only be returned providing they have not been installed or used and are still in the original intact and unmarked packaging, including the manufacturers cellophane wrapping in the case of lamp shades. A credit note or refund for the full value of the returned item will be issued once the return has been inspected and found to be in the original condition (please note this excludes all imported and made to order items - see below*).
Notification of your intention to return goods must be made in writing by email or telephone within 7 working days of receipt of goods. Any returns must be agreed prior to return by Luxury Lighting & Electrical Supplies.
*All items that are imported to order, made to order and all 9 light or more chandeliers are special orders and are non-returnable.
All returns arrangements and costs must be made and met by the customer. Luxury Lighting & Electrical will only refund the value of the goods returned by way of a refund or credit note to the same value as the returned item(s) after satisfactory inspection. The refund will be processed within 14 calendar days from receipt of the returned item(s).
Luxury Lighting & Electrical Supplies reserves the right to charge a re-stocking charge if the request to return the goods is outside the 7 working day period.

Incorrectly supplied goods - If Luxury Lighting & Electrical supply incorrect goods in error, the company will arrange collection of the wrong goods and subsequently dispatch the correct goods at their own cost.

All the above does not affect your statutory rights as a consumer.

You have the right to cancel an order that you have placed, or a particular item on an order that has been placed, at anytime up to 7 working days after receipt of goods. Cancellation must be advised in writing by email or telephone (this exclude special orders - see above*).

Disclaimer - All dimensions, technical data, text and product images are for guidance only and Luxury Lighting & Electrical cannot be held responsible for their accuracy. If in doubt we recommend contacting the manufacturer or a qualified electrician. Photographic representations are provided by the manufacturers and due to technical limitations colour variations may occur.

Luxury Lighting & Electrical Supplies Ltd will not be liable for or reimburse any additional costs incurred by our customers.

Recycle Your Old Electricals With Us:
We're pleased to offer a free recycling facility on a LIKE FOR LIKE BASIS - so when you buy a new item from us, we will take care of your old model. THE COST TO RETURN YOUR OLD MODEL TO US FOR RECYCLING IS TO BE MET BY YOU THE CUSTOMER.
If you are not sure whether your item can be recycled, look for the CROSSED-OUT wheelie bin symbol on the packaging or on the item itself.

"The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.
Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should be marked with the crossed-out wheeled bin symbol and be disposed of separately from normal household waste"

Luxury Lighting & Electrical do not disclose customer information to any third parties, other than our courier for delivery purposes. Information collected is provided by you and in accordance with the Data Protection Act 1998.

A hard copy of these terms are available upon request, please email sales@luxurylighting.co.uk

Correspondence & returns details:
Email: sales@luxurylighting.co.uk
Tel 01634 855118
Address: Luxury Lighting, 85 Shakespeare Road, Gillingham, Kent, ME7 5QN